Lee Bussy
- Role
- Director, IT Customer Service Support at Oracle
- Location
- Hillsboro, KS, US
- LinkedIn followers
- 500 followers
About Lee Bussy
Hi, I\'m Lee! I\'m a self-motivated professional with sophisticated expertise in…
Experience
Director, IT Customer Service Support
Jan 2022 — Present
In this role, I balance competing priorities in establishing performance metrics, administering training and quality assurance programs, and instituting methods to analyze client feedback. In addition, I interface with team members, nurture long-lasting business relationships, escalate unresolved issues, and continuously pursue strategies to maximize customer satisfaction. Key highlights of my achievements include: • Navigated department through legal entity combination while dramatically enhancing customer satisfaction. • Systematically transformed existing procedures and protocols to Oracle standards and cadence. • Seamlessly led end-to-end integration efforts for Cerner Corporation\'s premier client. • Consolidated federal client functions with Oracle Health & Artificial Intelligence (OHAI) product development workflows.
Skills
- Itil
- Database Design
- Data Center
- Strategic Leadership
- Sdlc
- Networking
- Unix
- Enterprise Architecture
- Requirements Analysis
- Solaris
- Windows Nt
- Databases
- Visio
- Sharepoint
- Agile Methodologies
- Oracle
- Project Management
- Shell Scripting
- Team Leadership
- Aix
- Security
- IT Management
- Servers
- Program Management
- Microsoft Exchange
- Disaster Recovery
- Linux
- Leadership Development
- Ingres
- Cross-Functional Team Leadership
- Process Improvement
- Iis
- Ksh
- IT Strategy
- Db2
- Integration
- Requirements Gathering
- Asp
- Software Development
- Sql
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