Etchey Leaticia Ehui

Customer Service Representative @Kaiser Permanente

US

Increased customer satisfaction and retention by more than 30% providing members, customers, patients, and providers with accurate, consistent information • Responded to complex calls related to specialized product lines or queues determining the nature and need of the call, documenting the call, and completing the customer request • Evaluate data from previous calls to determine and implement the appropriate course of action to either resolve the complaint and/or coordinate service recovery• Assist the department in meeting customer needs and reaching department expectations