Monica S James

Senior Director of Learning and Development @Praesidium

Arlington, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2025 — Present

Senior Director of Learning and Development @Praesidium

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Arlington, TX, US

Drive the vision, design, and implementation of innovative learning solutions that support Praesidium\'s mission and meet the evolving needs of our clients-Collaborate with Praesidium subject matter experts (i.e, product managers, senior risk consultants, accreditation specialist, research analysis team, etc.) and the senior leadership team (i.e, VPs, COO, President & CEO, etc.) to ensure learning is integrated, scalable, and mission-aligned-Lead, coach, and inspire a multidisciplinary team of learning experience specialists (i.e, instructional designer, developer, bilingual facilitator, product manager, etc.)-Oversee the design and continuous improvement of training curricula, including eLearning, in-person facilitation, blended programs, and custom client learning solutions-Partner with clients and stakeholders to understand their needs, ensure alignment with best practices, and deliver measurable learning outcomes-Evaluate and implement new adult learning methodologies and technologies to enhance learner engagement, retention, and behavior change.

EDUCATION

1997 — 2000

Texas A&M University-Texarkana

Bachelor of Science (B.S.), Criminal Justice

SKILLS

Customer RetentionCustomer ServiceCustomer SatisfactionTrainingTeam ManagementRecruitingTechnical TrainingVendor ManagementChange ManagementCross-Functional Team LeadershipInterviewsProject PlanningLeadership DevelopmentCall CentersInstructional DesignCall CenterLeadership Development CoachingCustomer SupportTeam LeadershipTraining DeliveryTechnical SupportInstructor-Led TrainingLeadershipProgram ManagementWorkforce ManagementNetworkingTelecommunicationsAnalysisNeeds AnalysisFeedbackWirelessSoftware DocumentationPerformance ConsultingCurriculum DesignProcess ImprovementCustomer ExperienceBlackberryTeam BuildingManagementCoaching

ABOUT MONICA S JAMES

Innovative and highly experienced professional with 15 years of experience empowering individuals to achieve their full potential and motivating them to exceed organizational goals. Seeking a position to use my solution-oriented attitude, excellent leadership skills, and demonstrated record of measurable business goals in order to achieve optimal results.

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