Mark Baker
Technical Ops, BI, & Professional Services Leader
- Role
- Senior Director - Ex Processes & Systems at St. Jude Children's Research Hospital - ALSAC
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Mark Baker
Strategic leader with over 25 years of expertise driving performance in operations, professional services, and diverse technology stacks. I successfully drive strategic initiatives and projects to completion. I am a change agent. Key skills and commitments- Drive growth and improvement with practical plans and achievable goals - Build relationships with honesty, service, and disarming transparency - Translate big-picture concepts into practical steps for a diverse audience - Identify risks earlier than many and consistently integrate risk management - Repair and restore team morale, effectiveness, and cohesion- Focus on rational operations and applied (vs. academic) best practices- Relentlessly focus on the root cause- Drive organizations to understand that our customers are the only reason we have jobs - Never confuse tools vs. data vs. accuracy vs. effective execution
Experience
Senior Director - Ex Processes & Systems
St. Jude Children's Research Hospital - ALSAC
Aug 2025 — Present · Memphis, TN, US
Lead technical systems and architecture supporting HR (Employee Experience - EX). This includes areas involving analytics, process improvements, AI, integrations, new system implementations, decommissioning, and data lifecycle management (including security). Manage relationships with internal and external stakeholders.
Education
University of Memphis
B.A., Spanish
1998
Skills
- Consulting
- Team Facilitation
- Skill Alignment
- Healthcare IT
- Technical Documentation
- Creative Writing
- Business Insights
- Presenter
- Healthcare Information Technology
- Management
- Staff Development
- Hl7
- Hl7 Standards
- Analysis
- Technical Leadership
- Critical Thinking
- Process Improvement
- Quality Assurance
- Web Design
- Strategy
- Spanish
- Emr
- Leadership
- Customer Satisfaction
- Training
- Workshop Facilitation
- Healthcare
- Hipaa
- Rfp Preparation
- Cross-Functional Team Leadership
- User Experience
- Health Information Exchange
- Software Implementation
- User Experience Design
- Leadership Development
- Mentoring of Staff
- Leadership Presentations
- Team Leadership
- Strategic Planning
- Software Documentation
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