Learie Cormack

WORK HISTORY

EDUCATION

SKILLS

ABOUT LEARIE CORMACK

I am a highly motivated Application Support Engineer/Analyst with extensive experience supporting Bespoke Applications across the Educational and Healthcare sectors.After graduating from the University of Derby with a HND and BSc Honors 2:2 in computer science, I worked at Emis from June 2007 as a Clinical Spine Support Consultant (Healthcare System) I then moved on to work at Tribal as an Application Support Consultant from June 2008 supporting their Student Management System (EBS) with over 150 colleges across England and Wales.My role includes Customer support, meeting and adhering to SLA/OLA, Debugging application,Remote desktop support, identify bugs and escalate to development, writing SQL scripts to query and update databases where required and software testing during software release phases.I moved on to Servelec in May 2019 as an Application Support Engineer for their healthcare system (RIO).As a member of the support team my role includes speaking to customers and investigate fault. Meeting and adhering to very aggressive SLAs, identify bugs and escalate to development, escalate to line manager where necessary, raise incidents with product owners participate in change management and writing Knowledge ArticlesI have the ability to communicate well, work effectively with others as well as independently in an organised and efficient manner. I am dedicated to maintaining high quality standards and I am adaptable to training.Excellent Technical, Diagnostic and Problem Solving skillsExperienced in a number of application packages including Oracle and Microsoft SQL server, ITSM applications such as sunrise, Salesforce and Jiira call logging systems.Windows troubleshooting.Net Framework installation and configuration.I am very customer focused with vast experiences from previous work in customer service and IT roles has equipped me with the skills to solve customers’ problems in a calm and efficient manner. Interest & Hobbies Travelling to various places particularly visiting France several times has raised my awareness of cultural differences and stimulated my hunger for travelling to more European cities. My other hobbies includes socialising with friends and listening to various types of popular music. I’m an avid reader of computer magazines in order to keep up with the changes and advancement in technologies. I am also a keen enthusiast of modern architectural designs, as well as an observer of the media and how it influences society. I am also into sports particularly football motor sports (F1) and athletics.