Leanne Tillaart
Director of Client Engagement & Project Management @Step Software Inc
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WORK HISTORY
Director of Client Engagement & Project Management @Step Software Inc
CA
Sales & Customer Success Responsibilities:* Key Account Manager for all current clients * Responsible for sales account management and relationship management* Customer advocate on new and existing projects* Client engagement and education activities related to client lifecycle, project and contracts* Contract and Proposal DevelopmentProject Manager Responsibilities:* Software project management, time, sprint and ticket management. SOW development in collaboration with software technical leads* Internal team process documentation development and education* Monthly time log and invoicingMarketing Responsibilities:* Composition, editing and submission of web content for new company website and weekly blog* Project lead on internal company website refresh* Content creation and timeline development for sales and marketing content* Primary contact with external marketing firmLeadership Success:* Developed process internal education for sales, and project management * Core member in hiring HR and additional development capacity during the pandemic* Core to developing remote working processes during the pandemic, critical to the WFO to WFH transition* 1:1 daily manager staff - dev staff, marketing, QA and Graphic Design* Primary operational support for development staff to improve daily time management and efficiency skills* Championed new website initiative* Developed process for Billing and AR activities related to clientsAdditional responsibilities vary from month to month as a member of the leadership team for a small but powerful custom software development firm.
EDUCATION
Sir Sandford Fleming College
Registered Massage Therapy Diploma, RMT
Franklin Covey Canada Facilitator
7 Habits of Highly Effective People Facilitator Signature Series 3.0 and 4.0
Port Hope High School
Honours OSSD, Physical Sciences
First Aid CPR/AED
Standard First Aid CPR and AED Certification
ABOUT LEANNE TILLAART
Award winning Sales and Customer Experience professional with a diverse set of experience across industries including Software (SaaS), Human Resources, IT, Public Sector, Engineering and Custom Software. Philosophy:I am a relationship first business professional focused on five pillars of relationship success - trust, authenticity, proactive action, advocacy and education. Regardless of the role I play on a team these five pillars are the foundation for how I operate and succeed.Relationships are paramount in business - whether that is between team members, client and company, client and product or within information. If a relationship is to succeed and be long term, trust, action, education, advocacy and authenticity must be present in all activities. With these pillars in place goals are achieved, relationships are strengthened, and business excels.Specialties:* Top performer* Educator and Advocate - Client - Business* Consultative Relationship Selling & Key Account Management - Stakeholder Engagement* Client relationship repair and management - Retention specialist * Account growth and management* Sales training program development and delivery* Sales presentations and demonstrations both in person and over all major digital platforms* Sales leadership and trainer* Sales and operational process improvement * Sales and customer service content creationExperience Highlights:30+ years Customer Advocacy and Education15+ years leading and managing teams of varying size to exceed targets20+ years working with multinational clients25+ years experience in Inside Sales: Do | Teach | Lead20 years experience with Microsoft Office Suite15+ years contract and SOW management and development15+ years SaaS experience10+ years Sales Training delivery and development3 years Software Project ManagementExtensive experience working with SME, MM, ENT and Public sector clients
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