Leanne Peck

Sr Technical Project Manager Genesys Ccaas Delivery Lead @TELUS Digital

Toronto, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

May 2025 — Present

Sr Technical Project Manager Genesys Ccaas Delivery Lead @TELUS Digital

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EDUCATION

N/A

Herzing College

Network Systems Technology

N/A

University of Waterloo

Honours Bachelor of Science

SKILLS

VerintTelecommunicationsBusiness RequirementsCisco IcmCisco Call ManagerContact CentreDisaster RecoveryFunctional SpecificationsCisco TechnologiesUser Acceptance TestingIpContact CentersProject Portfolio ManagementRequirements GatheringSdlcQuality AssuranceVisioCall CentersTest ManagementBusiness AnalysisSystem DeploymentCall CenterPre-SalesIntegrationUse Case AnalysisTroubleshootingRequirements AnalysisSolution ArchitectureBusiness ProcessVendor ManagementSoftware DocumentationPmoTelephonyGenesysTesting

ABOUT LEANNE PECK

A results-driven professional with extensive experience in delivering, optimizing, and scaling contact center solutions across various platforms, including Genesys Engage, Genesys Cloud, Cisco CCE, Avaya, and Apropos. Proven success in leading the end-to-end delivery of complex solutions, ensuring on-time, on-budget deployments, and driving continuous post-launch optimization. Recognized for a strong ability to align business objectives with strategic solutions, leveraging exceptional analytical and problem-solving skills. A collaborative leader skilled in managing cross-functional teams, navigating conflicting stakeholder priorities, and ensuring alignment with business goals. Expert in managing project risks, resolving technical challenges, and maintaining operational excellence.

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