Leanne Kohlman

Sr Director, Global Member Support & Services @Gen

Phoenix, AZ, US
EMAILS
l••••••••@gendigital.com
MOBILE NUMBERS
+16•••••••55

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WORK HISTORY

Sep 2013 — Present

Sr Director, Global Member Support & Services @Gen

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Tempe, AZ, US

EDUCATION

N/A

Harvard Business School

Digital Transformation , Artificial Intelligence

1994 — 2000

Arizona State University

Bachelor of Arts - BA, English Language and Literature, General

N/A

W. P. Carey School of Business – Arizona State University

Master of Science - MS, Artificial Intelligence

SKILLS

Operations ManagementPerformance ManagementCrmEmployee TrainingOutsourcing ManagementHuman ResourcesHospitalityCustomer RetentionCustomer ServiceVendor ManagementHotelsBudgetingHospitality IndustryBudgetProject ManagementBusiness Process ImprovementContact CentersPartner ManagementCall CenterCoachingLeadership DevelopmentAccount ManagementRevenue AnalysisCall CentersEmployee RelationsStrategic PlanningTeam LeadershipStrategyTeam BuildingManagementTrainingCustomer SatisfactionOutsourcingLeadershipSalesEnterprise SoftwareProcess ImprovementQuality AssuranceWorkforce ManagementBudgets

ABOUT LEANNE KOHLMAN

Experienced Customer Experience Executive with a proven track record of excellence and…

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