Leanne Kohlman
Executive Transformative Leader and Customer Experience Fanatic that understands when and where to use AI in the customer journey. Global Customer Operations Executive that drives revenue and expense results.
- Role
- Sr Director, Global Member Support & Services at Gen
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Leanne Kohlman
Experienced Customer Experience Executive with a proven track record of excellence and…
Experience
Sr Director, Global Member Support & Services
Sep 2013 — Present · Tempe, AZ, US
Education
Harvard Business School
Digital Transformation , Artificial Intelligence
Arizona State University
Bachelor of Arts - BA, English Language and Literature, General
1994 — 2000
W. P. Carey School of Business – Arizona State University
Master of Science - MS, Artificial Intelligence
Skills
- Operations Management
- Performance Management
- Crm
- Employee Training
- Outsourcing Management
- Human Resources
- Hospitality
- Customer Retention
- Customer Service
- Vendor Management
- Hotels
- Budgeting
- Hospitality Industry
- Budget
- Project Management
- Business Process Improvement
- Contact Centers
- Partner Management
- Call Center
- Coaching
- Leadership Development
- Account Management
- Revenue Analysis
- Call Centers
- Employee Relations
- Strategic Planning
- Team Leadership
- Strategy
- Team Building
- Management
- Training
- Customer Satisfaction
- Outsourcing
- Leadership
- Sales
- Enterprise Software
- Process Improvement
- Quality Assurance
- Workforce Management
- Budgets
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