Leanne Taylor
Senior Business Development Advisor @HSB - Hartford Steam Boiler
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WORK HISTORY
Senior Business Development Advisor @HSB - Hartford Steam Boiler
CA
As Senior Business Development Lead with HSB Canada’s National Practice Team, I focus on driving growth through trusted partnerships and innovative insurance solutions that help clients manage risk and protect their businesses. I collaborate closely with brokers, MGA partners, and client companies to build lasting relationships, deliver tailored solutions, and create mutual success.Key areas of focus include: Promoting HSB’s full suite of specialty insurance and risk management products to meet evolving client needs. Developing strategic sales plans that drive profitable growth and long-term customer loyalty. Building and nurturing strong relationships with brokers, MGAs, and key clients across my territory. Identifying new opportunities through research, networking, and market insights. Collaborating with internal teams to align business development strategies with company goals. Delivering educational sessions and presentations to enhance awareness of HSB’s innovative offerings. Monitoring market activity and engagement to ensure consistent growth and client satisfaction.
EDUCATION
Simon Fraser University
General Studies
Erickson Coaching International
Art & Science of Coaching (Essentials & Advanced Programs), Coaching
The Institutes
Associate Risk Management (Canadian Risk Manager Equivalent), Risk Management
Insurance Institute of Canada
CIP 2010, ACIP 2021, CRM 2022, Insurance
ABOUT LEANNE TAYLOR
I am a seasoned insurance professional with extensive experience spanning both the Insurer and Broker sides of the business. Over the course of my career, I’ve held senior operational leadership roles across claims management, broker distribution, and client service — leading high-impact teams in storefront, call center, and enterprise environments.My background includes:• Managing large-scale claims operations and driving service excellence in high-volume settings.• Leading broker sales and service teams in both retail branches and call centers, with a focus on customer experience, compliance, and operational efficiency.• Overseeing broker distribution and sales support teams with a strong emphasis on channel growth, relationship management, and sales enablement.In every role, I’ve built a reputation for strategic execution, people leadership, and delivering results in dynamic, complex environments. I excel at aligning people, process, and technology — whether leading transformational change, launching performance improvement initiatives, or driving engagement across diverse teams.I also bring deep technical knowledge of insurance operations, systems, and compliance requirements. As an insurance instructor and facilitator, I’ve helped countless professionals achieve their licenses and designations, blending real-world insight with structured learning. My passion for developing talent, creating inclusive team cultures, and elevating standards of excellence is at the heart of everything I do.My core strengths include: Operational strategy, execution, and team leadership Claims operations & broker channel management Sales support, customer experience & call center excellence Change leadership, risk management, performance optimization & coaching Training design, facilitation & licensing education Vendor, partner & stakeholder relationship managementIn addition to my corporate leadership experience, I work independently as a consultant, coach, facilitator, and speaker, supporting organizations and individuals through change, growth, and transformation.
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