Leanne Shapro

WORK HISTORY

EDUCATION

ABOUT LEANNE SHAPRO

Helping Organizations Solve Retention, Revenue Loss, Low NPS Scores & Poor Customer Feedback so Your Support Teams are No Longer Exhausted Revenue Can Increase in Less Than 90 Days! High ROI Clients include Smarsh, Sage, Nike, Campfire IT Solutions, Raphael House of Portland & Many More! Do you ever find yourself thinking:√ My retention rate is falling. √ I am losing recurring revenue.√ My NPS score isn’t improving.√ I don’t hear from my customers. √ Everything we’ve tried hasn’t made a significant impact.√ My support teams are exhausted. How would it feel to see significant results to your customer experience, retention, and revenue in 90 days or less?With over a decade of expertise gained working with SaaS executives to improve customer experience, we confidently utilize quantitative and qualitative data analysis, to showcase actionable insights to drive adoption of new customer experience practices. As we evaluate your customer base, we’ll review your approach and empower your team so you’ll always be able to ‘wow’ your customers and improve your retention rates.Customer churn causes US businesses to lose approximately $1.6 trillion annually, thankfully churn and retention issues can be remedied through improved customer satisfaction! That’s why SaaS executives who embrace Lighthouse Illumination see improved customer experience in 90 days or less without increasing headcount or purchasing expensive software.If you’d like to chat, please schedule an appointment with me to learn how your customer experience transformation can begin. Next Step Contact me at l•••••@lighthouseInsights.coor schedule directly with me at:https://calendly.com/leanne-r-shapro/30min?month=2023-11 Outstanding Outcomes Include √ Complete overhaul & Development of surveys that captured the right Information needed√ NPS Score Increase of 30 or More Points.√ Increase of $9M in Customer Revenue. √ 100% adoption of all processes that were rolled out. Specialties Include SaaS, CX, Improved Customer Experience, Improved Customer Retention, Net Promoter Survey, NPS, Net Revenue Retention, Customer Success, Customer Churn Solution with High ROI