Leanne Rogers Assoc
Customer Outcomes & Framework Manager @Target Group
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WORK HISTORY
Customer Outcomes & Framework Manager @Target Group
Newport, GB
SKILLS
ABOUT LEANNE ROGERS ASSOC
Strong background in customer service and finance industry. Managing and supporting teams of up to 17, inclusive of outsourced support staff to deliver excellent customer service and ensuring the right outcomes. Working with and building relationships with senior stakeholders to deliver the outstanding service that all customers and clients expect to receive.As a Framework Support Manager, supporting the operation to ensure business Frameworks are embedded and operating effectively throughout the whole of Servicing.Drive a ‘Best in Class’ operation that delivers great customer outcomes and delights clients, at the same time as helping to achieve responsibilities under the Senior Managers & Certification Regime. Reviewing adherence to frameworks, providing feedback and coaching, training and supporting managers in their competence journey in the world of Operational Frameworks.
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