Leanne McLaughlin
US Director, Customer Contact
- Role
- Us Director, Customer Contact at National Grid
- Location
- Syracuse, NY, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Leanne McLaughlin
Innovative Leader and Change Agent who transforms organizational culture to improve…
Experience
Us Director, Customer Contact
Apr 2024 — Present
Skills
- Performance Management
- Call Centers
- Voip
- Training
- Program Management
- Virtual Facilitation
- Cross-Functional Team Leadership
- Contact Centers
- Sales
- Coaching
- Telecommunications
- Virtual Teams
- Content Development
- Vendor Management
- Microsoft Excel
- Recruiting
- Team Building
- Management
- Business Process Improvement
- Leadership
- Human Resources
- Process Improvement
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