Leanna Mouton
Lead Customer Service Representative @United Airlines
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WORK HISTORY
Lead Customer Service Representative @United Airlines
Houston, TX, US
Connecting people. Uniting the world” at one of the world\'s largest and most dynamic airports, IAH. • Effectively communicate and collaborate with other departments within the airline, such as operations and maintenance, to ensure smooth operations and efficient customer service.• Assistant Director for the BRIDGE Program at IAH• Training Instructor for the Service Excellence Program • Provide daily support to our Special Olympics Service Ambassadors in the inclusive hiring BRIDGE Program and serve in community events.
EDUCATION
Texas State University
Bachelors of Business Administration - BBA, Management & Communication Studies
McCoy College of Business at Texas State University
Master of Business Administration - MBA, Business Administration, Management and Operations
Disney University
Ducktorate, Business, Management, Marketing, Communications, and Related Support Services
ESERP Business & Law School
Study Abroad, Barcelona, Spain
Universidad LCI Veritas
Study Abroad, San Jose, Costa Rica
ABOUT LEANNA MOUTON
Leanna Mouton is an accomplished professional with a diverse background in customer service, event management, marketing, and leadership. She is pursuing her Master of Business Administration (MBA) degree at Texas State University with an expected graduation in December 2024. Leanna holds a Bachelor of Business Administration from Texas State University, graduating Cum Laude in 2019, and completed minors in Communication and Honors Studies. Her academic achievements include the publication of her honors thesis, titled \"Accessibility and Inclusivity: Theme Park Design and Operations Present Challenges for Persons with Disabilities,\" in the 2024 Critical Theory and Social Justice Undergraduate Research Journal. In addition to her strong academic record, Leanna has global experience through studying and leading study-abroad programs in Spain, Costa Rica, Amsterdam, Germany, Portugal, and Argentina. Professionally, Leanna currently works as a Customer Service Representative at United Airlines, where she contributes to inclusive hiring programs and supports community events. Her previous roles include seven diverse internships and many assistant positions, such as supporting a $3 million Special Olympics initiative, planning and executing 16 award-winning leadership conferences, managing recreational services at Pointe West Beach Club, and interning with prestigious organizations like the White House and Walt Disney World. Leanna’s leadership experience is extensive, including serving as a Student Regent for the Texas State University System, where she represented over students, and as President of the Student Foundation organization (now Gold Star Society) at Texas State. She has consistently demonstrated her commitment to service through involvement in numerous community organizations like the Houston Rodeo, Best Buddies, Special Olympics, and Meals on Wheels. Leanna’s well-rounded skill set in business, leadership, and inclusivity makes her a dynamic and impactful leader in both professional and community settings.
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