Leann Leann Mounce Jennings
Information Technology Analyst @State Farm
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WORK HISTORY
Information Technology Analyst @State Farm
Bloomington/Normal, IL, US
Current: • Versatility across project roles• Ability to deliver• User-interface testing• Service management• Troubleshooting/research/analysis of technical integrations and processes Business Achievements- Creative solutions were delivered with accuracy through the collaboration of a 10 person internal team and vendor, making it possible for agents to offer credit cards to their customers, and anyone visiting the digital marketplace to apply via self-service. Subject matter expert among software developers and business partners. Total monthly credit card originations have consistently surpassed forecast since implementation- Trained a new team of 20 to become the service provider for the Enterprise credit card application. Created knowledge/procedure documentation for reference. Expanded personal subject matter expertise after a 2 year period being on a different project team. Successful transition between teams- Enterprise credit card application project deliverables (requirements, dependencies, risks, workflow diagrams, data mapping documents, etc.), were written thoroughly and timely. These project documents were referenced daily across the project team and business partners to gain knowledge of the application processes. Subject matter expertise allowed for ease of writing procedures, troubleshooting production application issues, and sharing information with business partners. Credit card EApp was successfully implemented; project documentation remains in library for reference- Led vehicle loan and credit card project teams through agile methodologies on pace to produce key Enterprise and vendor deliverables. Worked with software developers and business partners. Established relationships with new vendor for Alliance partnership. Wrote stories (requirements), managed issues, and executed testing. Delivered leadership communications on status, defects, issues, and other important topics throughout the project written and verbally.
EDUCATION
Illinois State University
Bachelor's degree, Business Administration
Illinois State University
Bachelor's degree, Finance, General
SKILLS
ABOUT LEANN LEANN MOUNCE JENNINGS
I\'m a very motivated, problem-solving Technology Analyst working in Information Technology. My work life over the last several years has been playing some role in the agile project lifecycle of customer-facing bank applications - project owner, business systems analyst, user interface tester, service provider. I enjoy the excitement and fast pace of project work, yet appreciate the importance of product ownership/service work and keeping customers happy. My current employer encourages teams to work in agile project methodologies, and I appreciate the opportunity to do so. I interact with software developers, solution architects, test analysts, vendor team members, and business partners. I bring both business and technical acumen, strong organizational and communication skills, and leadership to my teams. I strive to seek ways to inspire my teams, share creative, innovative ideas, and be a continuous learner. Every day brings forward new challenges and adventures, and those are the opportunities I most look forward to.
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