Leang Chhun

About Leang Chhun

Change Leader with 15+ years of progressive healthcare improvement experience who undertakes complex assignments and delivers superior strategic leadership and performance. Possesses practical knowledge in hospital workflow & software implementation, strategic planning, and people management. Applies strong communication, analytical, and workflow design skills to project and client management. Improves and sustains improvement through coaching, process improvement, and technology solutions. Proven ability to establish strong relationships with c-suite executives, physicians, nurses, patient access staff, radiology staff, and other key hospital stakeholders.

Experience

1. VP of Customer Experience

   Swipesense Inc

   Mar 2026 — Present

   Lead the end-to-end customer lifecycle across implementation, project management, field services, customer success, and technical support. Responsible for driving customer experience strategy, improving retention and adoption, and building scalable operations that align customer outcomes with company growth. Partner cross-functionally with product, sales, and leadership to elevate the voice of the customer and optimize the post-sale journey.

Education

• Georgia Institute of Technology

  Bachelor's, Biomedical Engineering

  2004 — 2008

• Georgia Institute of Technology

  MS, Health Systems

  2010 — 2011

Skills

• Process Improvement
• Management
• Healthcare
• Hospital Operations
• Process Engineering
• Analysis
• Visio
• Matlab
• Hospitals
• Powerpoint
• Product Management
• Data Analysis
• Business Process Mapping
• Access
• Project Management
• Process Mapping
• Tableau
• Business Process Improvement
• Training
• Testing
• Microsoft Office
• Microsoft Access
• Leadership