Leandre Ingram
Retired Marine| Aspiring Cyber Security Specialist | Active Secret Clearance| CompTIA A+| CompTIA Sec+
- Role
- Site Security Manager for Deers Rapids at United States Marine Corps
- Location
- Beaufort, SC, US
- LinkedIn followers
- 500 followers
About Leandre Ingram
As a servant leader, I take pride in caring for others. My ability to work hard…
Experience
Site Security Manager for Deers Rapids
Apr 2024 — Present · Beaufort, SC, US
DEERS (Defense Enrollment Eligibility Reporting System) and RAPIDS (Real-time Automated Personnel Identification System) are systems used by the United States Department of Defense (DoD) to manage the identification and benefits eligibility of service members, their families, and other eligible individuals.Identity Verification and Enrollment:• Acted as a Verifying Official, responsible for verifying the identity and eligibility of individuals seeking DoD identification cards.• Processed and reviewed documentation to ensure compliance with DEERS/RAPIDS policies and guidelines.• Assisted in the enrollment and issuance of ID cards, providing guidance and support to individuals throughout the process.• Utilized DEERS/RAPIDS systems to maintain accurate and up-to-date records of all issued identification cards.• Conducted regular training sessions for staff on the latest DEERS/RAPIDS procedures and updates.Customer Service and Support:• Provide Tier 1 technical support across DEERS/RAPIDS systems, resolving daily troubleshooting tickets related to software, network connectivity, and hardware performance. • Conduct verification eligibility for 5k+ service members and dependents seeking DoD identification cards. • Configure, maintain, and upgrade desktops, printers, and scanners, deploying six new systems to align with updated operating systems requirements. • Improved network reliability by diagnosing and restoring connectivity issues, minimizing downtime, and preventing security access failures. • Organized updated verification procedures that improved record integrity and eliminated recurring audit discrepancies. • Supported responsive customer service to over 300 walk-ins monthly, resolving eligibility and system access issues with a 98% satisfaction rate.
Education
University of Maryland Global Campus
Bachelor of Science - BS
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