Leandra Mendez

About Leandra Mendez

I am an accomplished retail management professional with extensive experience providing the leadership and support needed to drive the achievement of key organizational retail-related goals and objectives. I am skilled at staff management, taking a proactive approach to staff training and development designed to drive individual and team performance increases. In addition, I bring proven strength building and maintaining a culture that values the delivery of exceptional levels of customer service to drive improvements in customer satisfaction and loyalty. I am continually recognized for the ability to deliver exceptional results while leading in fast-paced, dynamic business environments. Areas of Expertise Include:Business Solutions • Employee Leadership & Support • Revenue Generation• Staff Training & Development • Performance Management • Customer Experience• Stakeholder Communication • Talent Acquisition Best Practices • Profit & Loss (P&L)• Strategic Business Relationships • Succession Planning • Customer Relationships• Staffing & Recruiting • Strategy & Execution • Operations Management

Experience

1. District Manager

   Ulta Beauty

   Feb 2025 — Present · CO, US

   Leadership & Team Development- Lead and inspire a team of General Managers and store associates to achieve business goals- Recruit, train, and develop top talent, fostering a culture of high performance and engagement- Provide ongoing coaching and feedback to drive operational excellence and career growth.Business & Sales Performance- Drive district sales, profitability, and operational efficiency to exceed company goals- Analyze sales reports and key performance indicators (KPIs) to identify opportunities for growth- Develop and execute strategic action plans to maximize revenue and customer satisfaction.Operational Excellence- Ensure all stores maintain Ulta Beauty’s high standards in merchandising, inventory management, and guest experience- Oversee adherence to company policies, procedures, and compliance standards- Drive execution of corporate initiatives and promotions across all locations.Customer Experience & Brand Representation- Champion Ulta Beauty’s brand values and commitment to exceptional customer service- Partner with store leaders to create a welcoming and engaging shopping environment- Address customer feedback and implement improvements to enhance the guest experience.Collaboration & Communication- Work closely with regional leadership, corporate partners, and cross-functional teams to align on business priorities- Provide regular performance updates and insights to leadership- Foster a culture of collaboration and shared success across the district.

Education

• Fort Lewis College

  Bachelor of Science - BS, Business Administration and Management, General

Skills

• Research
• Strategic Planning
• Team Building
• Management
• Time Management
• Recruiting
• Staff Development
• Shrink Management
• Operations Management
• New Hire Training
• Leadership
• Training
• New Store Openings
• Photoshop
• Retail Sales
• Customer Retention
• Store Operations
• Sales Management
• Sales
• Performance Management
• Employee Training
• Forecasting
• Driving Results
• Team Leadership
• Account Management