Leandra Speaks

About Leandra Speaks

Highlights of Competencies and Experience- Technology Controls Group Manager | Responsible for Technology Incident Control Program to improve quality for audit readiness and reconciliation of high severity incidents with Operational Loss and Regulatory Reporting impacting events. Responsible for coordinating global technology audits, liaising between Internal Audit and the ICG Technology teams- Application Support Group Manager | Using a foundation of technical experience gained performing a variety of roles and functions, designed and built a scalable global support model including Service Catalog, Support Book of Work, Business/IT alignment, continuous process improvement programs, with management responsibility for multiple global teams performing different functions- Executive Presentations | Gifted at summarizing and presenting information and influencing target audience using concise, honest, meaningful messages and clear visual aids- Executive Leadership | Invited and hosted several senior executives for Meet & Greet events and panel discussions as branch steering committee member of The Women’s Leadership Council- Program Management | Global Efficiencies program owner driving reengineering, on-boarding to standard support model, service desk expansion, toolset consolidation, and productivity gains- Service Level Management | Service Delivery Manager, established Operational Level Agreements for complex cross-team engagement and response expectations, Service Level Manager, negotiated targets for performance and availability, service analytics, metrics design and implementation- Vendor Management / Selection | Created RFP for outsourced Service Desk and evaluated prospects leading to vendor selection with negotiated low cost contract.Specialties: Strategic and Tactical Leadership, IT/Business Alignment, Operational Process Improvement, Service Level Management, Executive Presentations, Production Assurance,Risk Management

Experience

1. Director, Citi Technology Controls, Business Risk Sr Group Manager

   Citi

   Jan 2024 — Present · Columbus, OH, US

   Supporting Services Tech, Markets Tech, and Banking & International Tech for Risk Identification & Remediation, Technology Risk Appetite, Manager\'s Control Assessment, and Operational Risk Events.

Skills

• Business Process Improvement
• Sdlc
• Process Engineering
• Business Analysis
• Service Level Management
• Executive Management
• Presentation Development
• Program Management
• Networking
• Financial Services
• Itil
• Portfolio Management
• Application Support
• Testing
• Metrics Definition
• Leadership
• Management
• Marketing
• Banking
• Budgets
• Risk Management
• IT Strategy
• Vendor Management
• Relationship Management
• Outsourcing
• Business Development
• Disaster Recovery
• Strategic Planning