Leandra Estevez-Abreu

Director of Operations and Product Trainings @Simplicity It Inc

New York, NY, US

At SimplicityIT, I lead operations and client enablement to ensure both our internal teams and clients work smarter, not harder. My focus includes- Operational Excellence – Building scalable processes across onboarding, vendor management, and service delivery- Automation & Workflows – Implementing and mapping end-to-end workflows in platforms like Freshservice and Dynamics CRM to streamline onboarding and support- Knowledge Management – Designing branded SharePoint asset libraries and internal knowledge hubs to centralize resources and improve adoption- Training & Enablement – Creating and facilitating client-focused training series on Microsoft technologies including Copilot, Intune, and Fabric, making advanced tools approachable and impactful.Through this work, I bridge the gap between strategy and execution, aligning technology with business needs so our clients can scale with confidence.

NYU School of Professional Studies

Certification

Mount Saint Mary College

Bachelor's