Leah Sacra

About Leah Sacra

I’m a Strategic PMO Leader who helps organizations turn strategy into execution by aligning people, priorities, and programs. I currently lead a global team of experienced project and change management professionals supporting Global CX Centers, an organization of employees.My work focuses on enabling delivery of complex, high-impact initiatives, including cost optimization, global process transformation, automation, and operational improvements, through strong partnership with senior leaders, Chiefs of Staff, and cross-functional stakeholders. I bring a pragmatic, systems-oriented approach to execution, using fit-for-purpose methodologies and disciplined governance to drive clarity, momentum, and results.At the core of my leadership philosophy is a people-first mindset. I believe business excellence is strongest when diverse perspectives are valued, teams are supported through change, and leaders create environments where people can do their best work. This lens has guided me through large-scale transformation, ambiguity, and sustained organizational change.I’m energized by continuous learning, process optimization, and helping leaders and teams navigate complexity, whether that is strengthening delivery maturity, advising on strategic priorities, or enabling responsible adoption of AI-supported tools and practices.What I value and how I lead: People-first mindset Inclusive and empathetic Leadership Business excellence and operational rigor🧐 Curiosity and lifelong learning Technology for good 🤝 Purpose-driven impact Outside of my day job, I serve on the Connected Disability and Neurodiversity (CDAN) Leadership Team as a Global Co-Lead. In this role, I support global strategy, community building, education, and advocacy across disability and neurodiversity, creating spaces where disabled and neurodivergent Cisconians can connect, be heard, and help shape more inclusive workplaces. This work has been recognized in Cisco’s 2023 and 2024 Purpose Reports. My posts, comments, and interactions on LinkedIn reflect my personal views and do not represent the views of Cisco Systems, Inc. or its affiliates.

Experience

1. Senior Manager, Program Management Office Global Cx Centers

   Cisco

   Nov 2021 — Present · Chesapeake, VA, US

   As a Senior Manager and Strategic PMO Leader, I drive enterprise-level execution across global, cross-functional teams, translating strategic priorities into coordinated programs and outcomes. I lead a global team of 10+ project and change management professionals, providing delivery and advisory support to the senior leadership team of Global CX Centers, an organization of employees.Key Responsibilities include-Leading and scaling a high-performing, globally distributed team of senior project and change professionals, with a strong focus on coaching, engagement, and sustainable performance-Partnering closely with Chiefs of Staff and executive stakeholders to align portfolios, programs, and priorities with broader business strategy-Enabling delivery of complex, high-impact initiatives including cost optimization, global process transformation, and automation-Strengthening executive decision-making through structured portfolio insights, quarterly business reviews, and clear visibility into risks and dependencies-Managing complex stakeholder ecosystems across functions, regions, vendors, and contractors to ensure alignment and execution-Advancing PMO maturity through disciplined governance, risk management, capacity planning, and fit-for-purpose delivery approaches- Enabling responsible adoption of AI-supported tools and practices to improve decision-making, efficiency, and delivery outcomes-Applying hybrid methodologies (Agile, Lean Six Sigma, Waterfall, and Prosci change management) to optimize outcomes based on business context- Championing inclusive leadership and change resilience, supporting adoption, engagement, and long-term impact across programs

Education

• Tidewater Community College

  Business Administration and Management

Skills

• Lean Tools
• Business Analysis
• Training
• Team Leadership
• Project Management
• Management
• Team Building
• Black Belt
• Cross-Functional Team Leadership
• Visio
• Agile Project Management
• Strategic Planning
• Lean Six Sigma
• Cross-Functional Problem Solving
• Process Improvement
• Microsoft Office
• Property & Casualty Insurance
• Customer Service
• Green Belt
• Data Analysis
• Six Sigma
• Minitab
• Continuous Improvement
• Business Process Improvement
• Team Buidling