Leah Myers
Customer Operations Leader | Driving Adoption, Retention & Value | 0→1 Program Builder | KPI Dashboards & Forecasting
- Role
- Client Operations Manager at Growthx Ai
- Location
- Eau Claire, WI, US
- LinkedIn followers
- 500 followers
About Leah Myers
I help customers realize value faster—and stay longer—by designing digital journeys that meet them where they are. Over 10+ years in Customer Operations, I thrive in 0→1 builds, turning insights into timely customer actions, and scaling programs that teams love to run—and customers feel. I’ve built aligned cross-functional teams, enabled teams at scale, and turned data into actions that improve onboarding, adoption, and renewals.Highlights- Launched digital onboarding motions that lifted core feature utilization by 11% in 30 days- Created risk programs that added $1M YoY NRR and increased early adoption by 35% in 15 days- Transformed support experience with intake/triage redesign, cutting response times from hours to minutes- Built weekly churn/at-risk forecasting at ~±80% accuracy to prioritize mitigations and protect revenue. I partner closely with Sales, CSMs, TAMs, Product, Support, and Marketing to connect lifecycle insights with playbooks, content, and in-product cues. My approach blends rigor (governance, KPIs, cadences) with empathy (clear comms, training, and enablement) to scale outcomes sustainably.
Experience
Client Operations Manager
Dec 2025 — Present
Education
Chippewa Valley Technical College
Associate of Arts and Sciences - AAS, Administrative Professional
2014
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