Leah Jorgensen
Cruise 1st @DREAMLINES
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WORK HISTORY
Cruise 1st @DREAMLINES
GB
Managed 30–50 inbound client enquiries daily, maintaining 100% compliance with service response targets.Coordinated complex multi‑supplier travel bookings and contracts, achieving a 98% accuracy rate in documentation and invoicing.Oversaw CRM updates and digital record management to ensure audit‑ready accuracy across 800+ customer files.Delivered clear, accurate written communication to clients and internal teams, reducing follow‑up queries by 40%.
EDUCATION
Houston Christian University
Music Performance, General
SKILLS
ABOUT LEAH JORGENSEN
Operations and project coordination professional with experience supporting complex administrative workflows, stakeholder engagement, and CRM systems across corporate, nonprofit, and international environments.I specialise in coordinating programmes, managing CRM systems (Salesforce, HubSpot, Zoho), and ensuring smooth operational delivery across teams. My background spans corporate operations, travel logistics, governance administration, and client relationship management.I am particularly skilled in:• Project and programme coordination• CRM and operational reporting• Stakeholder communication and scheduling• Process improvement and workflow organisation• Governance and board administrationAlongside my professional work, I am an active member of Scotland’s music community and previously served as Secretary of the Glasgow Branch of the Clarsach Society, supporting governance, communications, and events.I am currently open to roles in:• Project Coordination• Programme Management• Operations Management• Governance and organisational supportOpen to permanent and fixed‑term / contract roles in Glasgow and remote
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