Leah Drake
Manager of Contact Center Operations, North America @The DDC Group
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WORK HISTORY
Manager of Contact Center Operations, North America @The DDC Group
Responsible for overseeing the strategic and tactical operation of all client processes involving Customer Care, primarily in the logistics and transportation industry. Guide the implementation of projects from inception with Sales, through launch, and their ongoing BAU status. Ensure the proper onboarding processes are followed to allow production teams to deliver against the contracted metrics and work diligently to enlist process improvement tactics to deliver exceptional results and drive the client experience.
EDUCATION
Clemson University
Bachelor of Science
SKILLS
ABOUT LEAH DRAKE
Process improvement leader with 13 years of experience in the transportation and…
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