Leah Maldonado
Sr. Manager | Sales Enablement
- Role
- Senior Manager, Customer Success Systems at Sodexo
- Location
- Greenville, SC, US
- LinkedIn followers
- 500 followers
About Leah Maldonado
With 6+ years leading enterprise knowledge management at the intersection of content…
Experience
Senior Manager, Customer Success Systems
Feb 2022 — Present
As Senior Manager, Customer Success Systems, I drive sales enablement and commercial growth through technology, content strategy, and cross-functional collaboration. I lead initiatives to enhance proposal automation, optimize content repositories, and integrate AI-driven solutions to improve efficiency and win rates. My focus is on streamlining processes and leveraging AI algorithms to recommend and tailor content based on user engagement.Key responsibilities include: Optimize the proposal content repository to support 12+ industry verticals and enhance win rates Lead implementation of proposal automation software, streamlining processes and improving efficiency Mentoring and managing a team to improve content quality and knowledge sharing Conduct competitive analysis and bid research to influence sales strategies Develop B2B content messaging that contributes to record-high revenue earnings Design and implement generative AI agents to enhance scalability Collaborate cross-functionally to improve alignment and break down silos
Education
McMurry University
Bachelors of Science, Early Childhood Education and Teaching
2011 — 2015
Hardin-Simmons University
Master of Business Administration (M.B.A.), Business Administration and Management, General
2015 — 2017
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