Leah Kozak

About Leah Kozak

I’m a mission-driven IT and nonprofit leader passionate about connecting people, solving complex problems, and building programs that create meaningful, measurable change. My experience spans IT service management, faith-rooted and interfaith community organizing, nonprofit leadership, and community engagement—allowing me to bridge technology, social impact, and creativity in every project I take on.I thrive at the intersection of innovation and compassion, skilled at leading cross-functional teams and multiracial, multifaith coalitions, implementing new initiatives, and inspiring collaboration across diverse groups. Whether launching service delivery solutions, facilitating advocacy campaigns, or developing grassroots and staff leaders, I bring a strong commitment to inclusive leadership, detail-oriented execution, and continuous learning.If you care about making a difference—using technology, faith-rooted community partnerships, and creative problem-solving—let’s connect. I’m always interested in partnering on social impact initiatives, advancing organizational missions, and supporting others in their professional journeys.

Experience

1. Information Technology Service Delivery Manager

   AbsoluteCare

   Aug 2023 — Present · US

   In this mission-driven healthcare environment, I lead IT Service Delivery, enabling high-quality service and innovative technical solutions that drive organizational impact. •Design and implement hybrid IT service management frameworks, increasing ticket resolution efficiency and improving customer satisfaction.• Launch and oversee a centralized Service Delivery Portal, reducing incoming support calls by 20% and empowering staff with access to self-service resources.• Mentor team members and foster a culture of continuous learning, collaboration, and professional growth.• Drive strategic technology initiatives, improve operations, and ensure alignment with health equity goals and organizational values.• Manage IT asset lifecycle and resource allocation to maximize organizational impact.

Education

• SUNY Empire State College

  B.A., Arts/Photography

  2006 — 2011

• New York Theological Seminary

  Master of Divinity (M.Div.), Theology/Theological Studies

  2012 — 2015

• The Jack Welch Management Institute at Strayer University

  Certificate of Business Essentials

Skills

• Sharepoint
• Vpn
• Public Speaking
• Research
• Project Management
• Network Administration
• Network Security
• Microsoft Sql Server
• Fundraising
• Event Planning
• Iis
• Cisco Technologies
• Firewalls
• Cloud Computing
• Leadership
• IT Management
• Networking
• Disaster Recovery
• Community Outreach
• Voip
• Data Center
• Social Media
• Windows 7
• Active Directory
• Xp
• Windows Server
• Ccna
• Vmware
• Nonprofits
• Security
• Microsoft Exchange
• Management
• Virtualization
• Information Technology