Leah Knobler

VP of People at Help Scout | Strategic People Leader | AI Tinkerer | Talent Acquisition | Performance Management | Remote & Distributed Teams | DEI advocate

Role
VP of People at Help Scout
Location
Philadelphia, PA, US
LinkedIn followers
500 followers
Human ResourcesView LinkedIn profile

About Leah Knobler

I’m passionate about cultivating high-performing, human-centered teams! Over the past 10 years, I’ve built and scaled the People function (Talent Acquisition, Total Rewards, Business Partners, People Operations) at Help Scout, where I joined as the 25th hire and helped grow the team to 140+.As VP of People, I partner with the executive team to align People strategy with business goals, strengthen performance and rewards systems, and foster a culture of inclusion and belonging. I’m also actively exploring how responsible AI adoption can future-proof People and business operations, helping teams work smarter and thrive in this new age.You can find me speaking and writing about hiring excellence, remote culture, performance management, scaling AI usage internally, employee engagement, and DEI.Specialties: Talent Acquisition Strategy, Performance Management, Total Rewards, Leadership Development, DEI, People Analytics, Remote Work, Employer Branding, Employee Engagement, Change Management, Scaling AI internally

Experience

  1. VP of People

    Help Scout

    Apr 2023 — Present

    Leading the full People function for a 135-person global SaaS company, aligning talent, culture, total rewards, and People operations to business strategy while partnering closely with the Executive team.• Designing scalable, equitable people systems including Lattice implementation, structured performance management, and an internal AI enablement strategy that enhances productivity across the org• Representing Help Scout externally as a thought leader in People leadership and distributed work.

Education

  • Tufts University

    BA, Psychology

    2001 — 2005

  • Boston University

    MeD, Higher Education Administration

    2010 — 2011

  • The City College of New York

    MA, Special Education and Teaching

    2005 — 2007

Skills

  • Higher Education
  • Teaching
  • Curriculum Development
  • Admissions
  • Student Affairs
  • Curriculum Design
  • Event Planning
  • Community Outreach
  • Grant Writing
  • Research
  • Public Speaking
  • Student Development
  • Program Development
  • Program Evaluation
  • Tutoring
  • Educational Leadership
  • Higher Education Administration
  • Leadership Development
  • Leadership
  • Student Engagement
  • Technical Recruiting
  • Employee Engagement
  • Diversity & Inclusion
  • Company Culture
  • Recruiting
  • Hiring Practices
  • Onboarding

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Leah Knobler — VP of People at Help Scout in Philadelphia, PA, US | Unifers