Leah Knobler
VP of People at Help Scout | Strategic People Leader | AI Tinkerer | Talent Acquisition | Performance Management | Remote & Distributed Teams | DEI advocate
- Role
- VP of People at Help Scout
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Leah Knobler
I’m passionate about cultivating high-performing, human-centered teams! Over the past 10 years, I’ve built and scaled the People function (Talent Acquisition, Total Rewards, Business Partners, People Operations) at Help Scout, where I joined as the 25th hire and helped grow the team to 140+.As VP of People, I partner with the executive team to align People strategy with business goals, strengthen performance and rewards systems, and foster a culture of inclusion and belonging. I’m also actively exploring how responsible AI adoption can future-proof People and business operations, helping teams work smarter and thrive in this new age.You can find me speaking and writing about hiring excellence, remote culture, performance management, scaling AI usage internally, employee engagement, and DEI.Specialties: Talent Acquisition Strategy, Performance Management, Total Rewards, Leadership Development, DEI, People Analytics, Remote Work, Employer Branding, Employee Engagement, Change Management, Scaling AI internally
Experience
VP of People
Apr 2023 — Present
Leading the full People function for a 135-person global SaaS company, aligning talent, culture, total rewards, and People operations to business strategy while partnering closely with the Executive team.• Designing scalable, equitable people systems including Lattice implementation, structured performance management, and an internal AI enablement strategy that enhances productivity across the org• Representing Help Scout externally as a thought leader in People leadership and distributed work.
Education
Tufts University
BA, Psychology
2001 — 2005
Boston University
MeD, Higher Education Administration
2010 — 2011
The City College of New York
MA, Special Education and Teaching
2005 — 2007
Skills
- Higher Education
- Teaching
- Curriculum Development
- Admissions
- Student Affairs
- Curriculum Design
- Event Planning
- Community Outreach
- Grant Writing
- Research
- Public Speaking
- Student Development
- Program Development
- Program Evaluation
- Tutoring
- Educational Leadership
- Higher Education Administration
- Leadership Development
- Leadership
- Student Engagement
- Technical Recruiting
- Employee Engagement
- Diversity & Inclusion
- Company Culture
- Recruiting
- Hiring Practices
- Onboarding
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