Leah Fischer

WORK HISTORY

EDUCATION

SKILLS

ABOUT LEAH FISCHER

I specialize in strategic planning, customer experience, and data-driven insights to drive organizational innovation and growth. I enjoy working with teams to translate vision into actionable plans that actually move the needle.With a 10+ year track record facilitating cross-functional workshops that build alignment for teams at Impact Finance Center, Cisco, VMware, ServiceNow, and more, I’ve helped compress months of planning into focused customer-centric roadmaps that measure clear OKRs and KPIs.Core capabilities:• Strategy roadmap development - Connecting vision to implementation• Measurement system development - Building OKR/KPI frameworks that connect activity to outcomes• Customer journey mapping and voice of customer programs - Designing feedback systems that drive meaningful customer experiences• Program management and process improvement - Leveraging strategy alignment, digital tools and collaboration to innovate and optimize programs and systems• Change management - Leading organizational transformation through stakeholder engagement and business analytics• Marketing operations and campaign management - Managing marketing automation, lead generation, and vendor partnerships to drive customer engagementI think projects through to completion, synthesize complex information into clear next steps, use data analysis to connect strategy to customer experience, and help cross-functional teams see how their work collectively achieves organizational goals.Organizations undergoing transformation or building new strategic initiatives would particularly benefit from my combination of strategic thinking and systematic approach.