Leah Jeffers

About Leah Jeffers

As a seasoned Project Manager with over 12 years in the project management sector, I specialize in leading cross-functional teams to deliver complex projects that drive strategic business growth. My experience spans technology, aerospace, finance, and retail, where I have managed multi-million-dollar projects from inception through completion, always ensuring alignment with organizational goals and delivering measurable results.I bring experience in both Agile and Waterfall methodologies, with a strong track record of delivering projects on time, within scope, and within budget. My analytical skills and strategic vision enable me to optimize processes, enhance operational efficiency, and foster collaboration across global teams. I’m passionate about driving success for my clients and stakeholders and am always looking to apply innovative solutions that boost project outcomes and client satisfaction.Let’s connect if you’re interested in collaborating on impactful projects or exploring new opportunities to drive business growth through strategic project management.

Experience

1. Project Manager Customer Success Specialist

   Cprime, Inc

   Jul 2021 — Present · Chicago, IL, US

   Lead strategic execution of high impact client onboarding and delivery coordination for IT and Agile solutions, managing projects for Fortune 100 clients across sectors such as technology, aerospace, retail, and finance. Ensure precise alignment of project scope and milestone deliverables, adhering to strict timelines, allocated resources, and service level agreements to maintain project integrity and client satisfaction. Developed and implemented a robust process improvement and project delivery documentation system, increasing client onboarding, delivery, implementation, and project closeout rates by 40%, enabling project managers to focus on core project completions. Achieved a 20% annual revenue growth rate for the enterprise solutions team by expanding business with existing clients and efficiently managing ongoing projects, resulting in improved profitability and OKR achievement. Facilitate seamless communication across cross-functional teams—including coaches, solutions architects, engineering, product teams, and senior executives—to ensure alignment on project goals, expectations, and deliverables. Collaborate with development and QA teams to define and uphold stringent quality metrics, ensuring consistent application of best practices and high standards across all projects. Conduct risk assessments and reviews, proactively updating risk registers and implementing mitigation strategies to minimize project impact and safeguard deliverables. Oversee end to end vendor relationship management, including presales activities, contract negotiations, invoice reconciliation, and resource onboarding, fostering strong partnerships and driving cost-effective project execution. Plan and executed client demos and user acceptance testing (UAT) for products and systems, ensuring alignment with client needs and enhancing user satisfaction.

Education

• DePaul University

  Certificate, Project Management

  2004

Skills

• Requirements Analysis
• Project Management
• Quality Assurance
• Sdlc
• Software Development
• Visio
• Resource Management
• Business Intelligence
• Process Improvement
• Business Analysis
• Software Documentation
• Requirements Gathering
• Pmo
• Vendor Management
• Business Process Improvement
• Software Project Management
• Training
• Leadership
• Itil
• Business Process
• Multiple Project Coordination
• Sharepoint
• Team Leadership
• Troubleshooting
• Project Planning
• Risk Management
• Data Analysis
• Pmp
• Databases
• System Implementations
• Program Management
• Project Delivery
• Ms Project
• Microsoft Office
• Cross-Functional Team Leadership
• IT Management
• Testing
• IT Strategy
• Crm
• Information Technology