Leah Hooper

About Leah Hooper

Experienced Customer Education and Professional Services leader with Curriculum Development and Adult Learning background. Skilled at designing effective courses and learning experiences for the adult learner tailored to the delivery mode (in-person, remote, on-demand, blended). Strategic thinker focused on developing revenue producing services to drive customer adoption, retention and overall success.

Experience

1. Senior Director, Shared Services - Customer Education & Project Management

   Upland Software

   Oct 2025 — Present

   I lead the functional areas of Customer Education and Project Management withing the Professional Services shared services organization. Through coaching and vision setting I aim to drive consistency, excellence, and scalability across our global organization. My focus is on establishing centers of excellence that unify best practices, enhance customer experience, and enable our teams to deliver projects and education programs that are efficient and impactful, leading to increased adoption and retention.Partnering closely with sales, customer success, marketing, and services within product lines, I ensure our methodologies, tools, and processes reflect the highest standards of execution and customer value. Through governance, collaboration, and continuous improvement, my teams empower both internal stakeholders and customers to achieve success with Upland’s products.

Education

• DePaul University

  M.Ed., Curriculum Studies

  2007 — 2010

• Xavier University

  BS, Mathematics

  1999 — 2003

Skills

• Curriculum Development
• Crm
• Curriculum Design
• Instructional Design
• Salesforce.com
• Teaching
• Quality Assurance
• Management
• Technical Writing
• Proposal Writing
• E-Learning
• Enterprise Software
• Microsoft Office
• Grades 7-12
• Adult Education
• Project Management
• Adult Learning
• Public Speaking
• Training
• Online Training