Leahanne Merritt
- Role
- Rvp Customer Success, Portfolio Lead at Salesforce
- Location
- Baltimore City County, MD, US
- LinkedIn followers
- 500 followers
About Leahanne Merritt
Accomplished customer success executive with expertise creating world-class customer…
Experience
Rvp Customer Success, Portfolio Lead
Aug 2017 — Present
Motivate, mentor, and lead highly productive team of 12 success managers accountable for portfolio of enterprise financial services customers ($1M-$30M) across the Americas, responsible for retaining $320M in annual recurring revenue (ARR) and a growth target of $154M. Recruit, hire, onboard, train, develop, and retain world-class team members, emphasizing professional development and a customer-centric culture. Coach team to identify customers’ business challenges, opportunities…
Education
University of Colorado Boulder
Bachelor of Science (B.S.), Sociology
Skills
- Strategic Partnerships
- Force.com
- Business Development
- Solution Selling
- Customer Satisfaction
- Sales Support
- Change Management
- Sales Process
- Professional Services
- Customer Relations
- Business Intelligence
- Customer Relationship Management (Crm)
- Customer Service
- Business Analysis
- Salesforce.com
- Account Management
- Team Leadership
- Management
- Sales Operations
- IT Strategy
- Customer Retention
- Paas
- Business Process
- Crm
- Enterprise Software
- Saas
- Cloud Computing
- Analytics
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