Leah Zerrusen
Call Center Manager @Dieterich Bank
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WORK HISTORY
Call Center Manager @Dieterich Bank
The Customer Care Supervisor is responsible for leading the Customer Care team by providing information and solutions to callers and the team concerning all deposit products, loans, bank services, and online banking. Leading by example when providing customer service to internal and external customers while accomplishing the necessary management duties that comes with the role. Very importantly, finding ways to keep and maintain a positive work environment in a position that can sometimes lean towards the stressful end of the spectrum. Manage and admin the digital online banking platform. Improve upon processes and procedures and finding ways to streamline. Gather information from calls, emails, and chats that are coming in both internally and externally. Use the information gathered to improve upon these areas and offer training solutions. Currently serve as President of an internal group of employees that focuses on company moral by providing fun events and suprises.
EDUCATION
Lake Land College
Associate's degree, Sales & Marketing
ABOUT LEAH ZERRUSEN
If you work just for money, you’ll never make it. But if you love what you are doing,and…
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