Leah Taylor

About Leah Taylor

I am a Detail-Oriented Office Administration Professional transitioning into Medical Records. I have been\' recognized for accuracy, organization, and exceptional client support. I am actively pursuing a Certification in Medical Billing & Coding with strong proficiency in medical terminology, Electronic Health Records (EHR), and regulatory compliance, bringing a solid understanding of health information workflows and documentation standards. I am recognized for reliability, attention to detail, and a collaborative, positive attitude in fast-paced environments. I have organizational skills, and the ability to accurately record and document confidential information while working with patients and providing exceptional patient service. I am skilled in Microsoft Office (MS Word, Excel, and Outlook), and Electronic Health Records (EHR) with the ability to learn new software applications. Typing 40 WPM.

Experience

1. Customer Service Representative

   GEICO

   Jul 2025 — Present · Tucson, AZ, US

   Manage high-volume customer interactions while accurately documenting and updating sensitive account information in multiple systems. • Verify personal data and policy details to ensure accuracy, completeness, and compliance with company standards and privacy guidelines. • Resolve customer inquiries by reviewing records, identifying discrepancies, and providing timely, accurate solutions in a fast-paced environment.

Education

• Grand Canyon University

  Bachelor's degree, Business Administration and Management, General

• DeVry University

  Certificate , Medical Insurance Specialist/Medical Biller

• Scottsdale Culinary Institute

  Associate's degree, Culinary Arts/Chef Training