Leah Niblett
Manager, Customer Support @Blackbaud
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WORK HISTORY
Manager, Customer Support @Blackbaud
Toronto, ON, CA
Manage 6 global teams of Customer Support Agents who support our Education Customers. Drive customer satisfaction through continuous improvement.
EDUCATION
Trent University
Bachelor of Arts (B.A.), Anthropology
SKILLS
ABOUT LEAH NIBLETT
Manage 6 global teams of Support Agents who support Education customers using SaaS solutions. Specialties include:• Career Development• Onboarding/training• Employee Engagement• Process Improvement• Customer Satisfaction• Implementing new tools• Service Cloud • Cross-department collaboration• Communication• Escalation Management• Diversity and Inclusion lead• Team Building• Metric/data informed coaching
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