Leah Mick
Project Manager Iii - Technology @Direct Supply
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WORK HISTORY
Project Manager Iii - Technology @Direct Supply
Milwaukee, WI, US
As a Senior Technical Project Manager, I drive strategic initiatives, optimize processes, and lead high-impact technology projects that enhance business performance and operational efficiency.Key Achievements & Initiatives AI Integration & Data Science Collaboration• Led the implementation of AI-driven solutions to enhance business processes and decision-making.• Managed cross-functional teams and partnered with a third-party vendor to build Databricks pipelines for AI models.• Ensured seamless adoption of AI technologies while aligning with Data Science objectives. Process Optimization & Efficiency Improvement• Applied Six Sigma methodologies to identify inefficiencies, optimize workflows, and enhance operational efficiency.• Led continuous improvement initiatives to drive cost savings and maximize business impact. VPN Migration for Users• Successfully led a VPN migration project, improving security, scalability, and increasing connection speed by 25%.• Developed a detailed migration plan and managed cross-functional teams, delivering the project on time and within budget. Call Recording System Implementation• Spearheaded the launch of a Call Recording system for 300+ users, enhancing compliance and customer service.• Implemented a change management strategy, enabling more effective call coaching and aligning with digital engagement and marketing objectives. Technology Project Management Leadership• Selected by leadership to head the Technology Project Management Center of Practice, overseeing a team of seven project managers.• Fostered collaboration, standardized templates and tools, and strengthened cross-business relationships.
EDUCATION
Washburn University
BBA, Accounting/Finance
Baker University
MBA
SKILLS
ABOUT LEAH MICK
Master of Business Administration (MBA), Project Management Professional (PMP), Lean Six Sigma Black Belt (LSSBB) A seasoned Project Manager with progressive experience in the areas of business analysis, financial analysis, corporate accounting, budgets and planning, forecasting, data governance, and Process Improvement. Innate ability to create and strengthen business partnerships while maintaining accountability for all parties. Keen sense to easily understand and map business processes and identify areas to gain potential efficiencies.
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