Leah McWilliams

WORK HISTORY

EDUCATION

ABOUT LEAH MCWILLIAMS

Organisational Learning and Development manager, experience in contact centre training, leadership and trainer development Key skills for an Organisational Learning and Development Manager include: •Strategic Thinking -Ability to align learning and development initiatives with organizational goals and long-term strategies. •Leadership -Capability to lead and inspire teams, influence stakeholders, and drive change within the organization. •Training and Development Expertise -Proficiency in designing, implementing, and evaluating training programs to enhance employee skills and performance. •Learning Management Systems (LMS)-Familiarity with LMS platforms and other technology tools for organising and delivering learning content efficiently. •Communication Skills -Strong verbal and written communication skills to convey complex information effectively to diverse audiences. •Analytical Skills -Capacity to analyze data and metrics to assess the effectiveness of learning programs and make data-driven decisions. •Interpersonal Skills -Ability to build rapport and maintain positive relationships with employees, managers, and external training providers. •Adaptability -Flexibility to adapt to changing business needs, emerging technologies, and new learning methodologies. •Project Management -Competence in planning, executing, and monitoring learning and development projects within budget and timeline constraints. •Problem-Solving -Aptitude to identify learning gaps, diagnose performance issues, and develop innovative solutions to address them. •Organisational Development Knowledge -Understanding of organizational dynamics, culture, and change management principles to support continuous improvement and growth. •Employee Engagement -Dedication to fostering a culture of learning and development that engages employees and encourages lifelong learning.