Leah Hartland

Customer Service Assistant @Tesco

Coventry, GB

Engaging with customers by being the face of Tesco to answer customer queries and enquiries, providing customer support to ensure they have a positive experience in the store.• Delivering innovative solutions for customers to solve customer’s problems efficiently and effectively by actively listening and communicating. • Handling phone calls such as customer enquiries or contacting external companies Tesco works with such as Blackhawk Network.• Using numerate skills when handling payments and processing refunds and exchanges. • Supporting the store by filling the role of ‘Team Support’, when needed, which consists of being responsible for employees working at the front of store and ensuring things run smoothly. • Liaising between customers and managers of the store, providing customer feedback to managers so managers can act and enhance customer experiences.