Leah Giese

Assistant Manager @Prestwick Village Golf Club

Highland, MI, US

Supervised a team of 12 outside bag staff, ensuring smooth operations at member bag drop and clear communication regarding tee time adjustments; actively assisted staff during busy periods to improve service -Developed customer service skills by maintaining strong relationships with 300+ golf members through daily interactions, including booking tee times, managing event spreadsheets, and selling golf apparel-Increased pro shop sales by approximately through product knowledge and personalized member service-Utilized Microsoft Excel to manage over 300 member accounts and tracked specific event budgets across 10+ annual events, improving financial accuracy and attendee records-Coordinated with 4 PGA-certified golf professionals by scheduling members with one-on-one golf lessons to strengthen collaborative relationships and maximize interactions with professional staff

Michigan State University

Bachelor of Arts - BA, Marketing