Leah George
Client Success Manager @Terryberry
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WORK HISTORY
Client Success Manager @Terryberry
Macclesfield, GB
Terryberry is the employee experience program that transforms workplace culture into competitive advantage. This is achieved through an all-in-one engagement platform, best-in-class symbolic awards, and a programme measurements rooted in employee sentiment.· Client onboarding, ensuring a seamless transition from Sales to Implementation and Client Success.· Build strong business relationships at a senior level and drive forward success at all levels· Monitor customer KPIs and take ownership of the customers usage of the platform· Identify growth opportunities during client reviews and renewals· Provide frontline support, addressing queries, issues, and offering guidance.· Be the driving force behind client engagement through targeted campaigns, events, and communications strategies· Own problem-solving between Clients, Customer Care/Support, and Product/Marketing teams.· Achieve renewal, churn, portfolio growth and customer satisfaction targets· Ensure Client account invoicing and administration is correct in relevant systems.· Collaborate with Marketing/Product to provide clients with relevant communications to enhance product utilization.
EDUCATION
Sheffield Hallam University
Bachelor of Arts (B.A.), Business and Enterprise Management & French
ABOUT LEAH GEORGE
Wide experience with a demonstrated history of working in financial and legal industries as well as hospitality and events. Skilled in Customer Relationship Management and Success, Objection Handling and Data Analysis, Events Management and Coordination and Team Management and Development, with a Bachelor of Arts (B.A.) focused in Business and Enterprise Management from Sheffield Hallam University.
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