Leah Black

Office Administrator @Impact Fire Services

Charlotte, NC, US

Administrative & Service Coordination-Scheduled service calls for inspections, maintenance, and repairs, ensuring efficient technician scheduling and customer satisfaction-Confirmed appointments with clients, provided preparation instructions, and ensured timely communication before and after service-Maintained organized filing system - both electronic and physical - ensuring accessibility and compliance with internal and city requirementsData Management and Compliance-Entered detailed company, client, and service information across multiple software platforms with high accuracy -Ensured all required reports and records were submitted to city and government departments in compliance with ordinances and industry regulations-Supported documentation efforts for safety programs, inspections, and project reportingAccounts and Financial Support-Assisted with accounts receivable, including invoice processing, payment tracking, and client follow ups-Maintained accurate records of billing and financial correspondence between departments and clientsSocial Media & Marketing-Manage company social media accounts, created engaging posts, and supported brand initiatives-Created brochures, posters, and other marketing materials for events such as job fairs-Monitored engagement metrics and coordinated with management to align online and offline messaging with company goalsProject Safety and Coordination-worked with project managers and superintendent on safety compliance, documentation, and meeting coordination-assist with mid-level management with special projects, supporting administrative efficiency

University of North Carolina at Charlotte

Bachelor of Business Administration - BBA