R. Scott Ward
Organizational Change Management Division Chief - Veo Mct @U.S. Department of Veterans Affairs
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WORK HISTORY
Organizational Change Management Division Chief - Veo Mct @U.S. Department of Veterans Affairs
Washington, DC, US
Establishing Strategic Direction for Organizational Change Management (OCM). • Responsible for planning and leading organization change management strategies to prepare, adopt and implement changes in organizational structure, culture, and business practices within VEO and partner organizations. • Utilizing HCD research to assess organizational needs and direction for Change Management support on organizational and project levels.OCM Program Design and Management. • Established OCM Maturity Model to ensure alignment of division growth with strategic direction.• Adapting Prosci methodology to match existing VA operations.• Developed and refining a structured and repeatable process to ensure VA employees are ready for change.• Developed and refining processes for transformational projects and incremental change projects.OCM Division Recruitment, Career and Technical Development. • Recruited staff for team growth of 4 team members to a planned 18 team members in FY24.• Using OCM team processes to help teach and establish change management fundamentals with all new team members.• Expanding technical capabilities of team to include change management process mapping, visualizing change, and reader centered communication about change.
EDUCATION
George Mason University – Costello College of Business
MBA, Executive MBA
George Mason University
BIS, Psychology of Organizational Leadership
SKILLS
ABOUT R. SCOTT WARD
Successful leader experienced in a wide variety of operational environments, including change management strategy, HCD and lean methodologies, syntheses, and analyses that result in superior mission execution. Specializing in change management strategies and execution, strategic planning, and budget & acquisition implementation. Proven ability to lead technical experts to exceed organizational goals. Experienced in building consensus to improve customer experience across organizational cultures. Specialties: • Planning and Leading Organizational Change Management Strategies• Integrating HCD and Statistical Analysis and Qualitative Research into Action• Leveraging Creative Data Presentation Techniques to Develop Actionable Plans• Presenting Findings to SES and External Audiences on Planning and Operations• Enterprise-wide organizational change planning & execution focusing on change management• Coaching Technical Experts to Achieve Exceptional Results• Business Process Operations Assessment and Lean Process Design
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