Hari Madhav
Delivery Unit Head - IT Infrastructure at HCL Technologies | Leading Industrial Manufacturing and Automobile Customers in North America. Experienced in setting up GCC for IT Infrastructure and Cybersecurity.
- Role
- Director at HCLTech
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Hari Madhav
At HCL Technologies, we\'re dedicated to redefining the digital landscape for our clients,…
Experience
Director
May 2022 — Present · Chennai, IN
Currently managing multiple global manufacturing customers with a portfolio size of US $ 50 million. Consistently met or exceeded service delivery targets and enhanced NPS by over 70%. Leading the transformation and modernization of end-user computing services and implementing Shift Left methodologies. Managed the full lifecycle of new deals, from RFI/RFP through to MSA/SOW creation and final Go Live, ensuring seamless transitions and alignment with client objectives. Implemented targeted upselling strategies that resulted in a 10% to 30% revenue growth. Overseeing a comprehensive range of end-user computing services, including Service Desk, Field Services, Desktop Engineering, and Asset Management, for a global team of over full-time employees across North America, EMEA, and Asia Pacific. Implemented best practices that improved service quality and operational efficiency that led to a 30% reduction in staffing in a period of 2 years. Leding the deployment of UMC systems, integrating email, voicemail, and other messaging services into a single platform, thereby improving user accessibility and communication efficiency. Leveraged UCC and UMC technologies to strengthen communication with key stakeholders and senior leadership, ensuring alignment with corporate goals and enhancing overall organizational communication efficiency. Managed the deployment and optimization of Azure Virtual Desktop (AVD) and Cloud PC environments, enhancing remote work capabilities and operational flexibility. Oversaw cloud management initiatives, including cost optimization, security compliance, and scalability of cloud resources, ensuring efficient and secure cloud operations. Overseeing financial aspects of operations including revenue, margins, and account profitability. Employing strategic financial planning and analysis to drive growth and enhance financial performance across services.
Education
Annamalai University
PGDBA, International Business
2008
Annamalai University
Master of Arts - MA, Public Administration
2006
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