Lea Dunham

Experience

1. Account Manager, Media

   Tripadvisor

   May 2023 — Present · Needham, MA, US

   Partner with Sales and other internal groups on all aspects of campaign planning, launch execution, and recap for key clients-Outline and advise on new and innovative opportunities through client calls or emails with sales and activation as needed-Work with Sales Planner and Ad Ops lead in measuring progress and proactively address issues and develop solutions-Liaise with internal groups as needed to troubleshoot and deliver solutions to clients-Up sell and renew existing campaigns/clients, with new, innovative, on-strategy ideas that focus on retention and growing business-Own post sale process through client relationship management to ensure client satisfaction, including determining client goals, deliverables, approvals, and asset management in order to achieve best results and campaign success-Develop ongoing data analysis on current campaign to develop strategic insights and optimizations that can feed into wrap report and future recommendations-Represent the voice of our clients to help shape product enhancements and become an expert on site content, editorial specials and new ad units to create the strongest media plans possible

Education

• Keene State College

  Bachelor's degree

  2013 — 2017