Ann Holbrook
Retention Manager Consumer and Small Business at CenturyLink
- Role
- Program Manager Iii at Centurylink
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
Experience
Program Manager Iii
Mar 2018 — Present · US
Directs the implementation and strategy, including vision setting, strategic planning and organizational governance for the Consumer and Small Business Sales and Care teams. Provides leadership and serves as a catalyst for initiatives, project and program development, and influences stakeholder groups and governing bodies to cultivate a culture of growth and excellence. Develops and maintains tools, metrics, and indicators for assessing progress towards revenue goals.Collaborates to shape and deliver internal employee messages about organizational direction and serves as spokesperson on system stability, cost reduction, innovation, revenue attainment. Received Out Standing Service Provider Award.(OSP) CenturyLink’s highest honor. One of 60 recipients selected by leadership for extraordinary service to internal and external customers, approved by CEO.
Education
University of Phoenix
Business, Management, Marketing, and Related Support Services
2008 — 2012
University of Utah
Project Management
2009 — 2012
Skills
- Telecommunications
- Customer Retention
- Sales
- Customer Experience
- Crm
- Managed Services
- Wireless Technologies
- Vendor Management
- Management
- Contact Centers
- Cross-Functional Team Leadership
- Wireless
- Call Centers
- Customer Satisfaction
- Salesforce.com
- Coaching
- Project Management
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