Laurent Dumont
Customer Success professional specializing in SaaS, CRM, and Microsoft cloud solutions driving adoption, retention, and customer satisfaction across B2B and B2C clients.
- Role
- Customer Support Specialist at STACK Construction Technologies
- Location
- Santa Rosa, CA, US
- LinkedIn followers
- 500 followers
About Laurent Dumont
Over 15 years experience in Account Management, Customer Care, Sales and CRM Global expertise, Bilingual: English, French. Functional in Spanish Recognized for developing and maintaining strong internal and external partnerships Flexible, self-motivated team player, with an excellent work ethic and expert at multitasking Outstanding communication skills Proficient in Word, Excel, Access, Microsoft Dynamics CRM, SalesLogix,Salesforce, Photoshop Dual Citizenship: US – French
Experience
Customer Support Specialist
STACK Construction Technologies
May 2025 — Present
Education
University of Washington
Certificate, Localization
2013 — 2014
Instut Superieur du Tourisme
Tourism and Travel Services Management
Skills
- Crm
- Microsoft Crm
- Music Industry
- Customer Success
- Html
- Customer Engagement
- Outlook
- Sales Operations
- Customer Service
- Bilingual
- Marketing
- Customer Satisfaction
- Dependable Team Player
- New Business Development
- Customer Support
- Marketing Strategy
- Social Media
- Social Networking
- B2b
- Customer Relations
- Salesforce.com
- Sales Process
- Cold Calling
- Microsoft Word
- Foreign Languages
- E-Commerce
- International Sales
- Social Media Marketing
- Microsoft Excel
- Intercultural
- Negotiation
- Microsoft Office
- Sales
- Microsoft Office 2007
- Email Marketing
- Team Building
- Management
- Creative Problem Solving
- French
- Customer Experience
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