Lorraine Gibbs
AVP-Customer Contact Center
- Role
- High School Secretary at Union Springs Central School District
- Location
- Auburn, NY, US
- LinkedIn followers
- 500 followers
About Lorraine Gibbs
Strategic performance management leader with a track record of driving operational excellence for Global Fortune 500 clients. Expert at bridging the gap between customer expectations and scalable business processes while maintaining rigorous quality and compliance standards. Proven success in optimizing workflows to deliver high-value outcomes across diverse industries.
Experience
High School Secretary
Union Springs Central School District
Oct 2023 — Present · US
Education
Roberts Wesleyan University
BS, Organizational Management
2003 — 2004
Monroe Community College
Associate’s Degree, Business Administration and Management, General
2002 — 2003
Skills
- Quality Assurance
- Bpo
- Service Delivery
- Business Analysis
- Strategy
- Operations Management
- Shared Services
- Business Transformation
- Call Center
- Customer Service
- Project Management
- Analysis
- Process Management
- Customer Satisfaction
- Training
- Business Process Outsourcing (Bpo)
- Change Management
- Quality Management
- Process Excellence
- Re-Engineering
- Sla
- Employee Engagement
- Workforce Management
- Process Improvement
- Transition Management
- Copc
- Performance Improvement
- Iso 9000
- Vendor Management
- Call Centers
- Business Process
- Business Process Re-Engineering
- Team Leadership
- Coaching
- Operational Excellence
- Leadership
- Outsourcing
- Business Process Improvement
- Performance Management
- Crm
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