Luis de Sá

Customer Engagement @Kaizen Institute Western Europe

AZ, US

Kaizen Institute is the world reference consultancy in Operational Excellence and Continuous Improvement. Our main focus is the improvement of results; we do not sell solutions, tools or methodologies, but we use them to guarantee the improvement of the results. Which define us:• All the processes that occur in a company contain a high amount of waste: activities that do not add value, but that consume time and lengthen the processes. Our job is to detect and eliminate it.• We work on the ground (Gemba), with the people, where they are and the real problems are solved.• Our scope for action is transversal in all the functions of the company (Management/Strategy, Manufacturing, Logistics and Transport, Distribution, network and Operations, Sales, Administration, After Sales Services and Customer Care.). We work on time improvement, elimination of defects and errors, stock reductions, service levels improvement, margin or sales growth, optimization of processes and organization among other aspects, all of them priorities and challenges on which the Kaizen Institute works producing tangible and meaningful impacts and returns.• Our dimensions: 60+ countries, 30+ languages serving multiple customers from 45+ sectors Kaizen Institute Consulting Group, Ltd: i•••@kaizen.com | Institute Western Europe – Portugal: p•••@kaizen.com | https://pt.kaizen.com/ Kaizen Institute Western Europe – Spain: e•••@kaizen.com | https://es.kaizen.com/ Kaizen Institute Western Europe - United Kingdom: u•••@kaizen.com | https://uk.kaizen.com/ Kaizen Institute Western Europe - France: f•••@kaizen.com | https://fr.kaizen.com/#continuousimprovement #kaizen #kaizeninstitute #kaizenlab

ISCTE Executive Education

Postgraduate Degree

Faculdade de Ciências da Universidade do Porto

Licentiate

Faculdade de Ciências da Universidade do Porto

Master's degree

Instituto de Ciências Biomédicas Abel Salazar, Universidade do Porto

Master's degree