Liam Crowter
Delivery Excellence Engineer @Cloudflare
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WORK HISTORY
Delivery Excellence Engineer @Cloudflare
London, GB
EDUCATION
Zenos IT Academy
Level 3/2 Qualifications
The Open University
Bachelor of Science - BSc (Honours), Computing and IT (Communications and Networking)
Bexhill College
A Levels
Quantic School of Business and Technology
Executive Master of Business Administration - EMBA
St Richard's Catholic College
High School, Multiple
SKILLS
ABOUT LIAM CROWTER
I have built a career dedicated to bridging the gap between deep technical innovation and organizational strategy. My focus is on driving systematic quality transformation across global support organizations while serving as a primary \"Incident Commander\" for high-stakes, critical escalations.With a foundation built on over a decade of experience—from front line desktop support to providing support for large global enterprises at Cloudflare and Vercel—I specialize in translating complex internet technologies into seamless customer outcomes.Strategic Technical Leadership: I hold an Executive MBA and a BSc (Hons) in Computing and IT, allowing me to balance technical rigor with business-critical intelligence.Subject Matter Expertise: Deep technical authority in architecting and supporting L7 Security and Performance (CDN, WAF, Bot Management, Firewall), Zero-Trust (Cloudflare One, Zero Trust, Least Privilege), Edge Computing (Workers, Next.js) and Cybersecurity.Crisis Management: Proven track record of taking end-to-end ownership of complex customer crises, unblocking engineering bugs, and delivering executive-level communications to ensure zero churn.Operational Rigor: I act as a strategic partner to leadership, auditing complex cases and providing the coaching needed to bridge technical skill gaps and maintain a high technical bar.I am passionate about fostering a culture where engineering excellence, critical thinking, and empathy intersect to solve the Internet\'s toughest challenges.
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