Lisa C.

About Lisa C.

Lisa is the Director of Education & Organizational Effectiveness at the Merchant Advisory Group (MAG). She leads MAG’s member-facing education program and the internal effectiveness agenda; aligning people, processes, resources, and strategy, then measuring what matters so outcomes aren’t just promised, they’re proven.Since 2019, Lisa has partnered with MAG via her firm engagethem, working with internal and external SMEs to deliver programming that drives real-world results. With 25+ years across Healthcare, High Tech, Manufacturing, and Consumer Goods, she’s a recognized expert in Learning Design, HR/OD, and Project Management. A coach and Six Sigma Green Belt, she’s built a career on turning engagement into capability. and capability into performance.Beyond MAG, Lisa is known as URfriendinHR, offering clear-eyed guidance to professionals navigating messy, modern careers. She’s served on the ATD board, contributed to LinkedIn, and stays active across talent and learning communities. Whether consulting, coaching, or designing interactive and asynchronous learning, she’s here to help people and organizations do the work better.

Experience

1. Director of Education and Organizational Effectiveness

   Merchant Advisory Group

   Nov 2025 — Present · Kent, CT, US

   Responsible for continued leadership for MAG\'s member-facing Education program, as well as internal organizational effectiveness. This includes measuring how well the MAG achieves its goals by aligning its resources, processes, people, and strategy to produce desired outcomes.

Education

• Towson University

  Classical Music

• Fordham University

  Visual and Performing Arts

• Mercy University

  BS, Industrial and Organizational Psychology

Skills

• Business Process Improvement
• Business Analysis
• Analysis
• Management Consulting
• Organizational Effectiveness
• Change Management
• Workforce Planning
• Organizational Design
• Research
• Hris
• Organizational Learning
• Organizational Structure
• Organizational Development
• Human Resources
• Six Sigma
• Process Improvement
• Strategy
• Succession Planning
• Public Speaking
• Business Process
• Management
• Team Building
• Consulting
• Talent Management
• Employee Engagement
• Program Management
• Performance Management
• Employee Relations
• Strategic Planning
• Organizational Behavior
• Leadership
• Cross-Functional Team Leadership
• Coaching
• Healthcare
• Instructional Design
• Training
• Elearning
• Project Management
• Interviews
• Leadership Development