Lucy Allish
Product Manager Aws Site Reliability Engineering @JPMorganChase
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WORK HISTORY
Product Manager Aws Site Reliability Engineering @JPMorganChase
Glasgow City, GB
Leading cross-functional programs, projects, and product development to enhance cloud operations and customer experience across AWS and private cloud environments.Product Strategy and RoadmapManaging two internal products, defining strategy, roadmaps, and quarterly OKRs to drive operational efficiency and automation- Automation Framework: Implementing self-service tooling and AI-driven support automation for internal AWS customers. This initiative, supporting 100+ SREs and AWS accounts, has improved transparency, prioritization, and efficiency. The revised support scope strategy has reduced ticket volume by ~400 per month (~13%), allowing teams to focus on high-value tasks- AWS Account Management Control Plane: Ownership of customer-facing workflows, using telemetry to optimize complex processes across multiple teams. Improvements in self-service and failure resolution workflows have enhanced transparency and escalation frameworks. A key enhancement to re-try logic reduced failure rates by 80%.Cross-Functional Leadership & Agile Execution- Led Agile transformation, coaching ~75 FTEs in Scrum and Kanban to align methodologies with product needs- Developed an end-to-end customer engagement and intake framework, standardizing prioritization and implementation across six global teams (~150 FTEs).Operational Model Optimization and Excellence- Leading the operate & support workstream for a firmwide AWS account management control plane, defining user journeys, failure recovery paths, and escalation frameworks to improve resilience- Designed and implemented a centralized reporting framework (SQL + Jira integration in Confluence) to enhance visibility across five engineering teams.
EDUCATION
University of Strathclyde
BSc (Hons), Computer Science
University of Strathclyde
MSc, Forensic Informatics
SKILLS
ABOUT LUCY ALLISH
Results-driven technology product leader with significant experience of leading strategic and innovative business, operations and technology initiatives in a variety of financial services environments. Ability to understand the big picture in large complex global organisations and design and implement clear road maps for success. Expert in cross-functional stakeholder management and strategic thinking, identifying key connections to drive impactful technical programmes and projects. Demonstrates strong analytical and problem-solving abilities, coupled with learning at pace, new technologies and approaches, to deliver exceptional results. Possesses high emotional intelligence and leadership prowess, dedicated to coaching and developing talent to enhance team collaboration, motivation, inclusivity and performance. Delivers programmes, projects and initiatives across organisations driving operational excellence, technology innovation and business outcomes.SKILLS SUMMARY Program Management & Development l Operations Product Management l Operational Excellence l Multi-functional Stakeholder Management l Product Development l Entrepreneurial mindset and approach l Financial Services / FinTech l Data Science l Automation l Business Analysis l Customer Orientated l Team Leadership l Global Product Rollout l AI and LLM l Strategy and Execution l Agile l SRETECHNICAL SKILLSAWS, BIG DATA ANALYTICS, EXCEL, SQL, SDLC, PYTHON, SCALED AGILE FRAMEWORK, JIRA, SCRUM, KANBAN, CONFLUENCE, GITHUB
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